POSITIVE CUSTOMER SERVICE

After twelve years of running a Mystery Shopping company in Australia I have decided to use this Blog as a forum to acknowedge positive memorable customer service and care. We always hear people criticising and commenting on poor service, so let's make a difference by writing on this blog when you receive Superior Customer Service anywhere.

Sunday, August 8, 2010

MOONEY MOONEY

Only 200 metres from the busy F3 freeway is an amazing little oasis, Mooney Mooney Club, Kowan Road. This is a wonderful hidden treasure with excellent staff and the most amazing restaurant Coastal. Only 30 minutes from the heart of the city it's a trip worth taking. Overlooking the Hawkesbury River with a great outside area for children, I can't wait to go back during summer. We enjoyed a scruptious dinner, quality food and value.

Friday, July 23, 2010

ITALIAN RESTAURANT

For a fine dining experience with excellent service and food that is just so delicious try the new Italian Restaurant at Revesby Workers Club, Bel Cibo. This is a real treasure.

Sunday, June 6, 2010

Dining in Canberrra

Next time your in Canberra and looking for a great place to eat try Rendeavous at Manuka. Great food and atmosphere, whether it be a dinner for two or for the family. Service is excellent and the gelato's are out of this world. It gets very busy so you may need to book to avoid disappointment.

Monday, May 10, 2010

COFFEE & SERVICE EARLY IN THE MORNING

This morning I was in the Eastern suburbs and had some time to spare before going to the airport and while driving down Oxford Street I noticed a great coffee shop called Coco Cubano and as I had time to spare and in need of a coffee, I popped in. What a great place, the service was excellent from a young Irish guy, the presentation of the food was appealing and the premises were wonderfully clean and the decor very interesting. I ordered my usual fussy capacino and the barista made it perfectly.

If you are looking for a great place for a coffee and a comfortable place to sit and watch the world go by this is the place. It's opposite the Court House.

Wednesday, April 21, 2010

SERVICE - MARIOTT HOTEL SURFERS PARADISE

I have spent most of April in QLD attending the National Speakers Association of Australia conference and the Australian Champion of Champion Championships for Highland Dancing in Caloundra. Over the 3 weeks I have experienced some amazing service.

If you are ever in Caloundra you must visit a lovely little store in the main street, Comino's Drapery, it's one of those stores that has every little knick knack that you have been looking for but can never find. The owner is 80 years old and only opens 2 days a week for a few hours, he is a real character and provides excellent service.

The Mariott Hotel at Surfers Paradise employs great staff in all areas of the hotel, providing service with a smile and always willing to help.

Sunday, March 14, 2010

Menopause the Musical - wow, great singing and a good laugh, followed by a wonderful coffee and cake provided by excellent staff at the Stardust Cafe, Rooty Hill RSL. The coffee shop was absolutely full with queues of 25 plus people that just never stopped. The exceptional staff Hao, Dragana and Analise worked well as a team working through the orders and never losing their patience or their smiles. Well done.

Saturday, March 6, 2010

Great Service Circular Quay

Last week I spend 5 days in training at the RACA situated at Circular Quay. Being the fussiest coffee drinker I found the most wonderful coffee place who made my order exactly, were friendly and were present when serving you. It's the small coffee shop in front of the Coca Cola Amatil building at Circular Quay the Opera House side of the Quay I think it was called Arc. If you need a coffee and something tasty to eat, that's the place.

Tuesday, February 23, 2010

Tradies - Service Supremos

If you want to know what is like to be greeted with a smile and to be served with genuine care go to Tradies, Kingsway, Gymea, their service is impecable and the venue provides facilities for all ages and has two wonderful dining areas; Brasserie which includes a supervised kids area and a coffee lounge serving a very tasy range of foods.

Public Hospital System

Over the weekend my elderly dad spent 12 hours in Campbelltown emergency department and even though the waiting room was full and continued to be like that all day and night the staff including doctors, nurses, cleaners and reception staff provided excellent service. Well done Campbelltown Public Hospital.

Saturday, February 20, 2010

Antiques Roadshow was great with two excellent presenters. Afterwards we had a coffee at the cafe at Revesby Workers. Now I am really fussy about my cappucino (half strength with extra creamy froth) and was tossing up to order it or not. Gee I am so glad I did, it was the best coffee I have had for a long time made by a great barista, unfortunately couldn't get his name but it did start with a Z. If your ever at the club have a coffee.

Friday, February 19, 2010

Antiques Road Show - Revesby Workers Club

I have tickets for the Antique Road Show to be held at Revesby Workers Club tonight, really looking forward to it as I love the show. Has anyone seen as yet?