POSITIVE CUSTOMER SERVICE

After twelve years of running a Mystery Shopping company in Australia I have decided to use this Blog as a forum to acknowedge positive memorable customer service and care. We always hear people criticising and commenting on poor service, so let's make a difference by writing on this blog when you receive Superior Customer Service anywhere.

Sunday, March 14, 2010

Menopause the Musical - wow, great singing and a good laugh, followed by a wonderful coffee and cake provided by excellent staff at the Stardust Cafe, Rooty Hill RSL. The coffee shop was absolutely full with queues of 25 plus people that just never stopped. The exceptional staff Hao, Dragana and Analise worked well as a team working through the orders and never losing their patience or their smiles. Well done.

Saturday, March 6, 2010

Great Service Circular Quay

Last week I spend 5 days in training at the RACA situated at Circular Quay. Being the fussiest coffee drinker I found the most wonderful coffee place who made my order exactly, were friendly and were present when serving you. It's the small coffee shop in front of the Coca Cola Amatil building at Circular Quay the Opera House side of the Quay I think it was called Arc. If you need a coffee and something tasty to eat, that's the place.