This blog is to provide an opportunity for you the blogger to write about excellent service experiences. So many people are quick to whinge about bad service but never bother to take the time to say thank you in writing or to tell others about the great experience.
POSITIVE CUSTOMER SERVICE
After twelve years of running a Mystery Shopping company in Australia I have decided to use this Blog as a forum to acknowedge positive memorable customer service and care. We always hear people criticising and commenting on poor service, so let's make a difference by writing on this blog when you receive Superior Customer Service anywhere.
Managing Director of Optimum Operating Procedures and Services Pty Ltd (better known as OOPS), established in 1994 in Sydney.
OOPS conducts comprehensive Insight Reports (mystery shopping), Trends Analysis and Competitor Analysis for the registered Club industry in NSW. All reports are tailored for individual clients.
With a staff of 25 employees and a passion for the pursuit of superior customer service I also write and deliver customer service training and a professional accredited speaking member of the National Speakers Association of Australia and a Fellow of RSA (London), market research.
How frustrating waiting at the deli counter and you didn't know you had to get a number. Thank goodness for alert staff at Wyoming Coles, served with a smile and promptly.
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